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Post by maddogfagin on Aug 29, 2018 12:38:00 GMT
Clearing the backlog of snail mail, emails and cds I can confirm that track 3 "See My Way" has been replaced by "Walk On The Water" which is already on the "Ahead Rings Out" disc. On my copy track 11 is "Same Old Story" I've been in touch with Chrysalis and they are in the process of setting up a replacement disc scheme for those who bought the deluxe disc set. "Yes, we are aware of this error and found where it’s derived from, but should have been spotted through the checking stages. We’ve pulled all stock back and it should be replenished with retailers next week. However, there has been some that have made their way out and we will happily exchange these."As and when I learn more I'll pass on details. Chrysalis can now confirm that the CD audio has been updated on all remaining product. The best course of action is for customers affected by this to go back to the place of purchase for a replacement, but if it proves difficult, they can email info@blueraincoatmusic.com for a replacement disc. They should include the following details: • NAME • SHIPPING ADDRESS • EMAIL ADDRESS • PHONE NUMBER • PROOF OF PURCHASE (email attachment / photo / scan / screen grab / etc.) And Chrysalis will post the CD directly to them.
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Post by maddogfagin on Sept 9, 2018 6:58:20 GMT
Glad to report that the arrangements for the replacement disc works as I received mine yesterday. Oh deep joy
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bondy
Prentice Jack
Posts: 24
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Post by bondy on Nov 2, 2018 11:04:34 GMT
Many thanks for this info. I held off ordering till now.
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Post by maddogfagin on Nov 2, 2018 16:25:06 GMT
Many thanks for this info. I held off ordering till now. Whilst Chrysalis had faulty discs replaced, it occurs to me that maybe some sellers on ebay have not had faulty discs replaced so it is prudent for anyone buying the discs on ebay to check disc 2, track 3, and if it's incorrect to contact Chrysalis as requested.
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